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AIW RESOURCES 

This page will guide you through the simple steps needed to prepare for your scheduled remote support session and help ensure that your appointment runs as smoothly as possible.

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Check Your Internet Speed

 

To help ensure a smooth and productive remote support session, we recommend testing your internet connection before your appointment.
Recommended Speed Test
Speedtest by Ookla
Website: Speedtest.net
Minimum Recommended Connection
✔ 20 Mbps Download Speed
✔ 20 Mbps Upload Speed


Before Running Your Test


For the most accurate results:

  • Close any streaming services or large downloads

  • Disconnect unused devices when possible

  • Connect to your primary internet network

  • If available, use a wired Ethernet connection

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What to Do if Your Speed Is Below 20 Mbps
 

If your download or upload speed is below the recommended minimum, please contact us before your appointment.
support@aiwmediastudio.com
In some cases, we may still be able to provide assistance, but slower internet connections can result in lag, reduced responsiveness, audio interruptions, file transfer delays, or disconnected sessions.
Testing your connection ahead of time helps ensure we can make the most of our time together and provide the best possible support experience.

Download Remote Support Software

Before your scheduled appointment, please download and install the software required for your session. Depending on the type of support being provided, we may use RustDesk, Muse, or both.

Installing and testing your software before your appointment helps ensure your session begins on time and allows us to focus on your goals rather than software setup.

RustDesk

RustDesk is our preferred remote support platform for technical troubleshooting, software installation, system configuration, and hands-on assistance.

Using RustDesk allows us to securely connect to your computer and assist you directly during your appointment.

 

Download RustDesk Here

Windows Download

Mac OS Download

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RustDesk Setup

  1. Download and install RustDesk.

  2. Launch RustDesk after installation.

  3. Locate your RustDesk ID and One-Time Password.

  4. Verify that RustDesk opens without errors.

  5. Keep RustDesk installed and available for your appointment.

 

Before Your Session

​✔ Verify RustDesk launches successfully

✔ Complete any available updates

✔ Make note of your

 RustDesk ID

✔ Contact support if     installation issues occur

MUSE Sessions

Muse is used for collaborative music production, audio projects, training sessions, and real-time creative workflows.

Depending on your appointment, we may use Muse to collaborate on projects, review sessions, or provide guided instruction.

 

Download Muse

Here

 

Windows Download

Mac OS-M1-M5 (Newer)

Mac OS-Intel (Older Systems)

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Muse Setup

  1. Download and install Muse.

  2. Create a Muse account if required.

  3. Launch Muse and verify that it opens properly.

  4. Sign in to your account OR view as guest.

  5. Install any available updates before your appointment.

 

Before Your Session

 

✔ Verify Muse launches successfully

✔ Confirm your account login works properly

✔ Complete any available updates

✔ Contact support if installation issues occur

 

Need Help Installing Software?

If you experience any issues downloading, installing, or launching RustDesk or Muse, please contact us prior to your appointment.

Clients with a scheduled and paid appointment receive up to 15 minutes of complimentary pre-session setup assistance to help ensure a smooth connection before the paid support session begins.

 support@aiwmediastudio.com

Our goal is to make your appointment as productive as possible by ensuring all required software is installed and functioning properly before your scheduled session.

Prepare for Your Session

A few minutes of preparation before your appointment can help ensure your remote support session starts on time and runs as smoothly as possible.

Use the checklist below to prepare your computer, equipment, and project files before your scheduled appointment.

 

Session Preparation Checklist

 

  • Computer & Internet

✔ Computer powers on normally

✔ Stable internet connection verified

✔ Minimum internet speed of 20 Mbps download and upload confirmed

✔ Any available system updates completed prior to the appointment

 

  • Software

✔ RustDesk installed and tested

✔ Muse installed and tested (if applicable)

✔ Required software launches successfully

✔ Usernames and passwords readily available

✔ Software licenses or activation information accessible if needed

 

  • Audio & Hardware

✔ Audio interface connected and powered on

✔ MIDI controllers or keyboards connected (if applicable)

✔ Studio monitors, headphones, or speakers connected

✔ External hard drives connected if project files are stored on them

✔ USB devices and adapters available if required

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  • Project Files

✔ Project files saved and organized

✔ Sessions open successfully before the appointment

✔ Important files backed up

✔ Reference materials readily available

✔ Questions and goals prepared for discussion

 

What to Expect During Your Session

During your appointment, your technician will review your goals, assess the issue or project, and provide guidance or hands-on assistance based on your needs.

Depending on the type of appointment, support may include:

  • Technical troubleshooting

  • Software installation and configuration

  • Audio routing and setup

  • Recording and production assistance

  • Workflow optimization

  • Training and consulting

  • Studio setup guidance

Some clients prefer a hands-on learning experience, while others simply want the issue resolved. We are happy to accommodate either approach.

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Need Assistance Before Your Appointment?

​

Clients with a scheduled and paid appointment receive up to 15 minutes of complimentary pre-session setup assistance to help verify software installation and connectivity before the paid session begins.

If you have questions or experience setup issues, please contact us before your appointment.

 support@aiwmediastudio.com

We look forward to working with you and helping make your session productive, efficient, and enjoyable.

©2023 by All In Waves Media Studio LLC. 

All Sales Final Disclaimer – Music Technology Training (Indiana)

 

All sales for music technology training sessions, courses, and related materials are final. No refunds, cancellations, or exchanges will be provided once payment is made. Rescheduling may be accommodated at our discretion based on availability.

PRICES SUBJECT TO CHANGE, without prior notice. We strive to keep all information up to date, but final pricing will be confirmed at the time of service booking or inquiry. For custom quotes or inquiry about pricing please

contact us HERE.

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All Sales Final & Service Disclaimer-Music Technology Consultation (Indiana)

 

All sales for music technology training sessions, consultations, courses, and related materials are final. No refunds, cancellations, or exchanges will be provided once payment is made. Rescheduling may be accommodated at the sole discretion of All In Waves Media Studio based on availability.

 

All In Waves Media Studio provides guidance, education, and technical support related to music technology, including but not limited to audio routing, file management, system configuration, and software/hardware integration. Due to the technical and variable nature of these systems, results may differ depending on individual equipment, software environments, third-party applications, and user implementation.

 

By engaging in services, the client acknowledges that all actions taken on their system, including but not limited to changes in routing, file structure, session organization, and configuration, are performed at their own discretion and risk. Clients are solely responsible for maintaining proper backups of all sessions, files, and data prior to any consultation or implementation.

 

All In Waves Media Studio is not liable for any loss of data, corrupted sessions, misrouted audio, overwritten files, system misconfigurations, compatibility issues, or unintended outcomes resulting from actions taken during or after a session.

 

All support is limited to the scope of the booked session. Any additional troubleshooting, continued assistance, or new issues that arise outside of the original session require a separate booking and payment. Repeated requests for unpaid support, excessive communication outside of scheduled sessions, or failure to follow provided guidance may result in refusal or termination of services without further obligation.

 

By proceeding with payment and enrollment, the client acknowledges and agrees to all terms outlined above. This policy is intended to comply with applicable consumer protection laws in the state of Indiana. Clients are encouraged to contact us with any questions prior to completing their purchase.


Last updated: 01/2026

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